Customer information is an indispensable part in the buying process. Customers need to exchange the information when purchasing products or using Tinh Ha services. We understand that we have your trust to receive your information. Therefore, we have the responsibility to protect your information and keep it confidential.
1.The purpose and scope of information collection
The information that customers provide to TINH HA is used for the purpose of buying goods, using services provided by TINH HA. In addition, we use the information for our customer services, warranty, product maintenance or for marketing programs and events of TINH HA.
Information that customers provide to TINH HA may include Your Name, Phone Number, Email, Company Information and other information (depending on requirements for exchange, purchase, or use of service). We collect the information when customers contact directly with TINH HA or fill out the Quotation Form, Purchase Order or other forms.
As for the online payment process with domestic ATM cards, Visa, Master cards …, customers must not reveal card and account information during the transactions. We receive payment through the affiliated banking system and do not store your card information, so it is absolutely secure for customers.
2. Scope of using information
Depending on the purposes and requirements of customers, TINH HA only uses the customer information within our company and it is only used for the process of exchanging, buying, selling, using services, or informing activities, programs of TINH HA or other activities.
TINH HA will not provide your personal information to third parties without your permission, except special cases.
3. Information retention period
Customer information data will be stored until there is a request from customers to cancel or change it. The information customers leave on the website tinhha.com.vn will be absolutely confidential on the server of our website. We apply multi-layer security on both the website and server of tinhha.com.vn.
4. Request to change and cancel information
In case you want to change or cancel your information, you need to send a request by email that is commonly used to communicate with TINH HA. We will reconfirm and comply with your request as soon as possible.
5. Commitment to secure customer information
TINH HA ensures that the management team and staff of our company are always aware of keeping customer information private. We set up information privacy rules that apply to all managers and employees of TINH HA, and ensure that these privacy rules are strictly enforced. These rules will be continually applied and improved by us.
We commit to secure all information of customers, TINH HA will not use your information for any purpose other than the original one. At the same time, we commit not to buy, sell, provide, or disclose your information to third parties without the consent of customers, except for special cases in accordance with laws.
TINH HA commits to comply with the current Vietnamese laws, strictly follow the instructions and regulations on personal information confidentiality in accordance with the law. Besides, TINH HA also has our own set of rules on information security and management that are applied internally by the company.
6. Information for contact and complaints
For any inquiries (except for disclosure requests) and complaints regarding your information, please contact us with the following information:
TINH HA SERVICES AND TRADING CO., LTD
Branch in Hanoi:
Address: 7th Floor, Diamond Flower Building, Le Van Luong Street, Nhan Chinh Ward, Thanh Xuan District, Hanoi.
Phone: (024) 6668-9888, 6668-8988
Fax: 024 6666-8168